We get great visibility of our employees T&E spend. We have built great controls with Payhawk to ensure that the burden of travel administration falls onto each employee and not the finance team. As there are late receipt system controls in place, this means that employees have to comply with receipt deadlines without it being policed by the finance team. All receipts and payments are automatically sync'd with our finance system which is seamless.

The product is very easy to use. The integration with NetSuite is a game changer for us. It couldn't be easier for employees to upload their receipts. They are constantly releasing new features to ensure they provide the best product for customers.

Its hard to think of any as new feature updates have solved previous weaknesses. The only con is that you can only have credit cards with Payhawk US and debit cards are not supported.

It's a tool that has a lot of potential with many ease features. The interface is user friendly and the virtual payment methods are a lifesaver!

The integration with Exact has not been flawless and there is no real monthly expense reports per employee that can be generated. Each and every expense is separate and that makes it confusing.

The platform is intuitive and very easy to use. The supporting team is very helpful and they reply fast.What I like most is that Payhawk helps me to control the expenses and have a better view of them as I can create and download reports and be able to include all the information I need.In addition, they help you to integrate your bussiness to the platform and you can have many entities as you want.

In my opinion, Payhawk can be improved and new features can be added. It would be a good idea to have the possibility to block cards to certain entities and categories so the cards can only be used in entities related to the companies 'expense policy.Also, it would be great to be able to select all the expenses that I want to reimburse instead of clicking one by one

Receipt collection from users and issuance of debit cards

When claiming per diems, if the location is not applied specifically to the city (eg. London) but to a specific address (eg. Tower Bridge, London), the UK generic rate is picked and not the London rate.

Automatic integration of expenses with the ERP, I've tried other tools and they do not reach the level of payhawk. They also have an excellent support team

I have not been using it for long (less than 6 months) but so far when there is a problem, they know how to respond.

I think it was the best tool that we have. Is very useful to manage all our monthly purchases, you have it under control, you can define limits, funds and payments very easy. You can also can have the recurrent subscriptions in the same panel, to know the monthly expenses. You can pay invoices, reimburse expenses and use the credit cards.

The easy use, implement, manage and control. Also, the support team is impressive! how they follow open cases, the fast answers, their knowledge.

Is a brand new tool, so it's improving their functionalities every day. We started without the Netsuite integration, and now it's working perfectly. We have also the travelperk integration and it's very good. The best is that the product and development team is always connected with your needs and helping a lot in Payhawk grow.

We have a high volume of transactions across many, short-lived projects. Payhawk keeps our teams on budget and in control of spending.

Immediate access to spending, oversight for management, reduces friction of collecting paperwork.

The UI of the website can be cumbersome and prone to breaking completely. Customer service can be slow or uncooperative at times.

Payhawk gives our employees the perfect about of spending freedom but also makes everyone accountable for their own expenses and invoice processing. The reporting functions are great and the Payhawk support team are always there, willing to assist with any issues that may arise!

I have been using PayHawk for around 2 years now and it as been a game changer in my Company for expenense management, invoice payments for suppliers and much more! It's very user friendly and although I do not normally like notifications from apps, Payhawk keeps me on top of reciept submissions and approving expenses for my team! I would highly recommend!

Sometimes there is a ever so slight delay with updating limits/ purchases/ approvals but it always seems to sort itself out pretty quick!

The user interface is incredibly intuitive, making it easy to navigate and manage our expenses effortlessly. Moreover, the support team has been outstanding, promptly addressing any concerns and providing valuable assistance. With Payhawk, I have complete control over my expenses and can generate comprehensive reports tailored to my needs, giving me a better understanding of company's financial situation.

Payhawk is its relative newness as a tool. While it offers many valuable features, there are a few that seem to be missing at the moment.

Positive

Easy resolution via the online chat. The person that assisted me was very patient and run different investigation to be able to resolve the issue.

Response time, despite an initial contact was made immediately, it took 1.5 day to resolve

Ease of use, great integration with Xero

You can only upload one receipt per transaction.

Payhawk has shortened our month end processes and been incredibly involved and helpful throughout our use.

The time spent chasing for receipts is in real time and not always left to the end of the month.

Sometimes there are platform glitches but the product team at Payhawk are always quick to respond and try to rectify

Excellent, the product is designed very well, is easy to use and makes my workload more streamlined and efficient.

The customer service is the best I have ever experienced. There is a qualified team on hand to assist with any queries.

Nothing comes to mind, it makes my job more efficient!

Very user friendly and easy to integrate with Xero.

Still features to improve: Allow the import of suppliers and their bank details so this doesn't need to be entered manually.Their scanning system needs improvement too.

Ease of useSyncs to NetsuiteUse in the US

We are struggling with sync errors at the moment but I know the team is working on fixes for us.

I like that I have a card, i don't a new visa card, and it does not work well

I wouldn't say I like the new visa card. It does not work well

It is so easy to set up different levels and processes for different approvals. It is a clean and clear interface that does not require lots of training to understand how it woks- it is intuitive.

No slack integration. It would also be great to see a confirmation after approving, a little box appears saying 'successful', or 'Great! Sent for secondary approval' rather than the requests in Pending just disappearing into the other tab with no info.

So far, the system looks extremely promising. We haven't had it in place for very long. The support response time has been good, but since the support team resides overseas, I do have to typically wait until the next day for a response.

I love not having to chase employees down for receipts.

A lot of employees seemed to struggle with activating their cards. I feel like it was probably user error, but it was inconvenient.

Managing Expenses is great and uploading

UI/UX and finding information on past invoices.

The software is very easy to use. The service & help provided is amazing.

Sometimes Payhawk thinks it recognized the right supplier. While I have told it multiple times that the supplier has another name. It doesn't seem to 'learn' this.

Fast and easy collaboration, good collaboration with the project leader from Payhawk

Unfortunately if the team says that our requests should work in the system, we test that and it shows that it doesn't work - it would be better if we only get the information that it is done, if it is really done and if it works

A really easy to use dashboard on both phone and desktop!

Nothing yet really - I've been enjoying using it!

Very easy to use, nice interface. Cant really fault it

The mileage system is a bit inflexible and doesnt let you alter routes easily

great

The services are really quick and efficient

nothing, I love everything and could not recommend enough

Very good overall once you get a hang of it

Easy to deploy and the team were very happy with it

Took awhile to navigate but guess that’s me