Guesty
About Guesty
Guesty Pricing
Guesty either charges a percentage of the booking fee received from each property or charges users a fixed fee per property each month.
Starting price:
$23.00 per month
Free trial:
Not Available
Free version:
Not Available
![Channel Manager](https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/67dcb544-ed72-4b3e-8ed4-95f8cbf629d7.png)
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Most Helpful Reviews for Guesty
1 - 5 of 196 Reviews
Krystal
Real Estate, 2 - 10 employees
Used unspecified
OVERALL RATING:
5
Reviewed February 2023
Guesty User Review
Peter
Verified reviewer
Hospitality, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Easy to use and powerfull features
We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.
PROSAutomated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.
CONSCan't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...
Reasons for switching to Guesty
We got a tour of Guesty and it seemed to be able to handle all our booking needs perfectly. Another great thing about Guesty is their business model. We only pay an agreed upon percentage of all bookings, no other surprise fees. At Wix (booking calendar, website, channel manager), we had already shelled out 6.000 dkk a year, even before a single booking had been completed. We are probably paying the same or more now, but now at least the expenses for Guesty is following the amount of bookings instead. If we decide to reduce bookings for a year (e.g. to take a vacation from giving other people a place to stay for their vacation), the cost also goes down.(even to zero; really flexible pricing!) Guesty also encompasses a lot of fully functional integrations with other booking sites, as well as smart home integrations, that we do not have/use, but they seem to be very smart; giving time limited codes to electronic door locks? That would be neat!
April
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Guesty is a Great Solution for Vacation Rental Management
My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints. I feel I have a partnership with this company and the main goal is for everyone to succeed.
PROS(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.
CONSAfter using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.
Reason for choosing Guesty
I asked a lot of questions at the VRMA conference in Chicago and Vegas. I gave Ximplify ago and that was a very costly disaster and a big fat mess to clean up. It wasn't a knee jerk reaction to switch to Guesty. I had several meetings with the sales rep to ask questions and preview the software before I would commit. Changing software isn't easy when you have a lot of properties and reservations already in place. It isn't something I recommend anyone do on a whim.
Reasons for switching to Guesty
I was with LiveRez for several years and made the switched to Hostaway for better integration with the OTAs. LiveRez required a channel manager and that was not a seemless process, and then switched to Guesty. I was looking for an accounting solution and they were developing it at the time I switched.
Vendor Response
Hi April, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! - The Guesty Team
Replied March 2024
Julia
Hospitality, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2021
Oversold and very disappointed with customer support
My experience with Guesty is not worth it. Not worth the additional time and effort to fix all their stuff ups. Not worth the money it costs for the onboarding. Not worth the money you will loose in the end from technical issues. Not worth the stress and frustration of not getting any customer service. JUST NOT WORTH IT AT ALL REALLY!!! Oh and before you send me a response to this review Guesty - I have had a number of conversations with your management team and still get nowhere. You say you want to tackle each issue but never really get to the bottom of them. You start with the initial contact or message but then nothing. I don't see why this time would be any different. I'm saddened to have to write this review but unfortunately I don't feel heard even after a year with you!!
PROSThe fact that you can see the guests contact details if they type them into an inquiry.
CONSOnce onboarded you were left to your own devises which was very frustrating. At the onboarding they show you what they want to show you, not necessary what you need to know for YOUR business therefore they just don't listen to your needs. You can't call anyone if you encounter issues, the support team blame the other platforms for the problem and says you need to call the platform. They message you back within 24 hours but haven't really looked at your question. You are then palmed off to someone else in the support team and you have to explain yourself again and again. They over charged on a number of bookings and it is still ongoing to try and get the money back. There are so many technical issues/faults with nightly rates and bookings. When you message them they don't give straight answers, and you are then left to clean up the mess ie double bookings, incorrect rates showing. They wipe their hands of the problems and you are left thousands of dollars out of pocket... I could go on for days!!!
Reason for choosing Guesty
This time I am researching all of the channel managers and checking all reviews.
Reasons for switching to Guesty
I made the switch because of a great sales pitch. Also lodgify had it's own set of problems but nothing like Guesty!
Hans Christian
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
User-friendly and wonderful customer support
My experience with Guesty was amazing - from distribution up to managing our reservations, everything is great! The live chat function makes everything convenient.
PROSWhat I like about Guesty is that it's very user-friendly and has all the features and functions you would need. Customer support is great, and it can be used with a huge number of third-party tools.
CONSThey can do better at pricing by implementing better customization for their rate strategies. They can improve their monthly pricing capabilities similarly to most pricing software, where you can do both STR, monthly, or long-term pricing.
Vendor Response
Hi Hans, we're thrilled to know we've made things more manageable for you. Wishing you a wonderful day ahead! Thanks, The Guesty Team
Replied May 2024