We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

My overall experience with Guesty has been superb. From the sales agent who negotiated a price within my parameters, to the onboarding team and the support team, I have no complaints. I feel I have a partnership with this company and the main goal is for everyone to succeed.

(1) Tech support is awesome. I have monthly meetings with my Guesty success partner which really helps to get the maximum benefit from the software. I have questions, he gets me answers. When I have suggestions for future roll outs, he forwards them to the design team. (2) The company continues to evolve with the demands of their clients. (3) One of the main reasons I switched to Guesty was for the trust accounting component. I need and want everything in one place and Guesty has it. (4) Guesty is always rolling out new features or improving existing features. I love anything that allows me to do what I do better and more efficiently. Working smarter not harder is a primary goal.

After using 2 other vacation rental platforms, my one con applies to them all, and that is the time it takes to set it up. This is a feature rich platform, so I don't know how it could be made easier or faster. However, Guesty will walk you through every feature to get you set up. It is a process and not an overnight task.

My experience with Guesty is not worth it. Not worth the additional time and effort to fix all their stuff ups. Not worth the money it costs for the onboarding. Not worth the money you will loose in the end from technical issues. Not worth the stress and frustration of not getting any customer service. JUST NOT WORTH IT AT ALL REALLY!!! Oh and before you send me a response to this review Guesty - I have had a number of conversations with your management team and still get nowhere. You say you want to tackle each issue but never really get to the bottom of them. You start with the initial contact or message but then nothing. I don't see why this time would be any different. I'm saddened to have to write this review but unfortunately I don't feel heard even after a year with you!!

The fact that you can see the guests contact details if they type them into an inquiry.

Once onboarded you were left to your own devises which was very frustrating. At the onboarding they show you what they want to show you, not necessary what you need to know for YOUR business therefore they just don't listen to your needs. You can't call anyone if you encounter issues, the support team blame the other platforms for the problem and says you need to call the platform. They message you back within 24 hours but haven't really looked at your question. You are then palmed off to someone else in the support team and you have to explain yourself again and again. They over charged on a number of bookings and it is still ongoing to try and get the money back. There are so many technical issues/faults with nightly rates and bookings. When you message them they don't give straight answers, and you are then left to clean up the mess ie double bookings, incorrect rates showing. They wipe their hands of the problems and you are left thousands of dollars out of pocket... I could go on for days!!!

My experience with Guesty was amazing - from distribution up to managing our reservations, everything is great! The live chat function makes everything convenient.

What I like about Guesty is that it's very user-friendly and has all the features and functions you would need. Customer support is great, and it can be used with a huge number of third-party tools.

They can do better at pricing by implementing better customization for their rate strategies. They can improve their monthly pricing capabilities similarly to most pricing software, where you can do both STR, monthly, or long-term pricing.

Having tried three other software solutions (Loodgix, Streamline, MyVR), I can confidently say that the team at Guesty and my account manager [sensitive content hidden] is the ONLY software you need to consider. Their platform is not just user-friendly; it's a hospitality powerhouse. Managing bookings and communicating with guests, accounting, lock management, distribution channel management, Merchant service, automations and more are a breeze. What sets Guesty apart is their unmatched customer service. They are always easy to reach, and their team genuinely cares about their hosts. The level of support and attention they provide is unparalleled. In the world of property management, Guesty is my go-to. I wouldn't think about switching – they've redefined the hosting experience with their hospitality-centric approach. If you want a software partner that truly values its hosts, look no further than Guesty.

Guesty is easy to use, has the best UI, hundreds of quality of life features most channel managers do not have, almost 0 limitations. The list goes on. I have my own account manager [sensitive content hidden] that we have biweekly meetings scheduled to go over new features, questions, etc.

There is not one thing I have negative to say. If I ever have an issue, they most likely have an answer or a workaround.

Good, robust software. Very good service. Account Management ([SENSITIVE CONTENT]) is available and helpful. Support is always available, we love the Live Chat feature for quick, easy-to-fix questions.

Unified Inbox, Good Guest Communication Feature, Ability to have Multi-language Automated Messages, Direct Integration with major Channels, Good API, very happy to have a bi-weekly meeting with our Account Manager ([SENSITIVE CONTENT]) who is always responsive and helpful when we have questions or need help.

Very expensive, unfortunately, it is Guesty's biggest downside.

Overall the experience is good. We enjoy using it. We do hope that the product will grow over time.

There is a lot of functionality in the tool. I'm not a huge fan of how the tool is laid out, but it does everything we need it to do. It helps us manage 30 vacation rentals that are booked frequently.

There are a few too many switches and places that need to be confirmed. Once you know how to do it, its not too bad, but the learning curve of the product is much longer then it should be.

Easy to use and good support. Only pay when you have bookings.

Nothing it works well for us we don’t have any issues

My overall experience has been a great one!

There are so many things. Guesty is the best! There is nothing I need to accomplish with airbnb that Guesty does not provide.

I can't think of anything really. I had an issue with connecting vrbo to my Guesty account but this was taken care of within a few days.

easy to use, easy to figure things out

sometimes i get confused but it gives you an error msg

It is nice as long as you don't need help ! If you ever need support for technical issue, you will regret doing business with them.

Easy to use and good looking. It made the property management easier with automatic messages and other nice features

We randomly had problems one day, our account has been deactivated mysteriously. Our bill was paid, everything was normal, but no more syncing and impossible to work with the system. One day before, they charged us all the commission for upcoming reservations and seem to have pulled the plug with us (long term customers, which did noting bad....)It is impossible to get ahold of the customer service, nobody can help and they close my online tickets without resolving the situation!

I greatly despise this company and would never do business with them, or recommend them to anybody. There are several other options that are way better. I would use anybody, but this company has most of them have all the same features, but most likely have a staff that actually cares about what they are doing. The [sensitive content hidden] of this company Obviously set the tone that the only thing they care about is profits and it shows their whole team. Good luck trying to get something done with them or get good customer service.

They have many apps that you can integrate with and use for your properties especially if you just do regular vacation rentals.

The integration process was a nightmare they bought our previous company Kigo, and stopped supporting it and forced us to switch over. We had a catastrophic nightmare integration with Vrbo, which would’ve put us out of business. If we didn’t think fast and change the whole nature of our business, nobody over there cares about anything none of the employees are the least bit concerned with anything. They could care less about you as a client.

After dealing with two other PMS, and demoing a couple more I can confidently say it's the best out there and worth the price tag.

I appreciate the hands-on support and dedicated team that know us and our situation, there's never a need to repeat issues to random support members.

My only issue is some of the guest communications don't appear until a reservation is confirmed.

You can’t run anywhere the full service from the app. Overall guesty is pretty bad. I came from guesty for hosts and that had way more functionality for way less of a price. I would avoid guesty at all costs, especially if you use VRBO. Their “integration” is very bad and any alteration, requires lots of manual work to fix guesty. Incorrectly calculates tax and channel commission with no way to edit other than submitting a support ticket smh.

Honestly not much. They have decent automations.

Where do I begin…You can’t run anywhere the full service from the app. Overall guesty is pretty bad. I came from guesty for hosts and that had way more functionality for way less of a price. I would avoid guesty at all costs, especially if you use VRBO. Their “integration” is very bad and any alteration, requires lots of manual work to fix guesty. Incorrectly calculates tax and channel commission with no way to edit other than submitting a support ticket smh.

overall experience is great

I love the ease of use of the Guesty software. It is hands down the most user-friendly property management software i have used. It also has so many useful features that I didn't even know we needed.

The two downside are the high price and the lack of realtime phone support. However the email support is very quick at responding. Typically in a few minutes to a couple of hours and the price is well worth the money at scale.

Bottom line is this - Guesty is the best capitalized company in this space (just raised an additional $35 million to continue scaling their offering) and in my opinion (I advise a number of startups, so I have a good read on this) they are putting this capital to great use through 1) Pushing feature updates rapidly; 2) Spending money on customer service and customer success; and 3) Developing class-leading relationships with all of the major booking platforms to ensure ever-better integrations.

-Onboarding process was phenomenal and the support did not drop off post-setup like many other software providers I've worked with. -The customer success team have gone beyond just ensuring we're getting the most functionality of Guesty to collaboratively developing Tesseract Rentals scaling strategy for 2019 and 2020 and how we can best use current features, develop streamlined work arounds where needed, and plan for future Guesty features so we don't have to spend time and energy developing our own long-term solutions for something that will shortly be implemented by their team. -Responsive to questions and feature requests: We're a remote team and work extensively within the Guesty app to manage day-to-day operations. When I first tested the software, a mobile calendar feature wasn't available, but the sales associate assured me it was being released shortly. Support team then picked up immediately after implementation to keep up to date on the release timing (it was indeed launched shortly after we went live). I've had several feature requests that have been incorporated into app updates (they release very frequently!). -I love how robust the marketplace of approved third-party software providers is at this point (and it's growing rapidly!). -The Airbnb direct integration is better than any other PMS out there, by far (I've used several others, and forfeitted $5K+ in implementation fees to switch over to Guesty due to this alone).

All initial bugs that I identified during my process of selecting Guesty have been worked out. We're now in the phase of every feature added on their end being a truly additive and scaling-enable feature. This is the best PMS for short-term rental businesses out there!

Guesty allows us to manage our large scale vacation rental property management business with ease. Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service. Our customer service representative is extremely helpful and takes all of our feedback into account. The unified inbox and phone application allow us to work cohesively as a team and all be on the same page. Guesty is always adding new features, offering new integrations, and partnering with different softwares. We appreciate our relationship with Guesty and hope they continue in the right direction.

The best features that Guesty provides are their automations - auto-messages, auto-replies, and auto-tasks. These automation tools allow us to communicate with guests, housekeepers and owners more effectively. They assist us in running a smooth operation where our guests receive check in information automatically and we never have to worry about guests not having their check in instructions. Additionally we use auto-tasks to provide our housekeepers their daily schedules. Our housekeepers speak Russian so having the phone application available in 20+ languages has been great! The integrations and compatibility with other booking softwares has been essential in allowing us to grow our company rapidly. Our Customer Service Manager [SENSITIVE CONTENT HIDDEN] is attentive and hears out all of our questions and concerns. She openly shares about all upcoming features with us which we truly appreciate!

We occasionally experience bugs or glitches when using the software however the customer support and development team are usually pretty quick to correct these errors. There are a few features that are lacking including a robust accounting system (which our CSM has notified is in the works), extra functionality to allow our team to stay in Guesty and not have to use alternative programs (ie for chatting with team members) or going to the booking platform directly (esp Airbnb) and a better guest communication system. We currently use GCS however we have not found it to be all that helpful - the agents are constantly archiving messages without providing an appropriate response to the guests which leads to our team members not seeing the messages and not responding to the guests. They also have a very delayed response to messages.

Very happy with Guesty overall. They are constantly evolving and adding features and the staff is courteous and knowledgeable. Its a struggle though to understand the value proposition or why I would continue paying 3x pricing. Recently bid out a competitor and savings were over $100k with a 200+ unit portfolio. Wishing nothing but the best for them but would like to see more competitive bulk pricing and faster to market solutions. If a small company like Hostaway has Expedia integration and multiple payment processors then why is Guesty still behind?

Guesty is always adding features. The current feature set is very robust. Integrations with almost every player in the industry. Bugs and upgrades with every new rollout. Great team and best capitalized company in the industry. Eventually should have the most robust feature set in the industry.

Constant bugs in the calendar. Same day Airbnb reservations do not get auto assigned meaning you need staff constantly watching Guesty OR lose the ability for same day reservations OR risk an unassigned reservations. No solution or even affirmation of this problem. I have been begging support to resolve this and always get stock copy and paste answers. Support is generally lacking. They respond quickly but never dive deep enough into an issue or offer resolution. Pricing is pretty much the highest in the industry even though the feature set is not the best in class. Still no integration with Expedia or second payment processor. If you have over 2% chargebacks then Stripe will kick you off the platform and Guesty has no alternatives integrated. This is a huge problem. A lot of nickel and diming on pricing. They now want an additional $3/unit for "advanced analytics" which is really just basic analytics you would expect from any platform.

I've been using Guesty for a year now with about 20 ads and I think I can make a pretty accurate opinion. The software is ok overall but unfortunately Guesty is surfing on its place of leader of the market. The UX/UI is really bad overall. There are still many bugs. One big problem: Guesty isn't responsive!! Yes we are in 2022... The mobile app is useful but don't count on it if you need to change something on one of your listing. It's only useful to check your calendar and to answer your messages. Nothing else. Overall the tool helps you in a lot of tasks but it will make your life very difficult in others. The tool is really badly translated (in French anyway) so I stayed in English. It looks like it was translated by an intern using Google Translate! Moreover, the date formats are American which is confusing for my European guests. I hope Guesty will make big efforts on all these points because I don't even give them a chance when a competitor will propose a much better global experience. I'm not even talking about the scam I experienced when I started with Guesty! An employee of Guesty kindly contacted me by email to offer me a training session with her to help me to get used to the tool. Of course she never bothered to tell me that this session was not free. I noticed on my invoices that I had been charged $750 for 2 or 3 hours of training!!!!!!!! I obviously complained to customer service but they didn't care.

Automation Auto payments Calculation of commissions Owner portal Help center Customer service

Very bad translation of the software + date formats only in US format UI/UX very bad - Design not great Many bugs Not always user friendly Mobile app not enough Website not responsive

Guesty is a great tool to manage your properties and all related tasks and administration that comes along with it. In special I would like to mention they have a great support department which will help you in any way possible. In the two years I've worked with Guesty I've always had a dedicated point of contact who I could reach out to. In special I would like to thank [SENSITIVE CONTENT HIDDEN] for their support and dedication.

Guesty's structure is really decent and they are always looking for ways to make their product better. They have integrations with a lot of platforms and really make your life easier. I've had many calls to talk about my daily practices and challenges and if needed they would help me setting up the settings. Along the go they released some great features to make our processes less time consuming and more efficient.

From time to time Guesty have had some bugs but they always kept me updated and tried to work on a solution as soon as possible. I think this is part of the process in a market that constantly changes.

BAD, ticket too long to respond too, I was down from my booking system for a week which is a loss of £1000.

Calender is good other that that not much else.

No customer service on support better products on there for less money.

Absolutely horrible. This was the worst experience and I just had to come here to warn the masses.

The calendar. I did love the Guesty calendar but unfortunately that is the only good thing that this company has to offer.

The app is absolute garbage. There is 0 functionality and it is not user friendly. Everything has to be done on a desktop. Good luck updating your listings. The customer service never had an actual answer when you message in. You can not have automated messages come from you, they come from the account owner for the property you manage. The software is super overpriced and glitchy. Whenever we had an issue, they always circled back to us doing something wrong even though it turned out to be a glitch in the system on their end every single time. Not only is Guesty grossly overpriced but their glitches caused us to lose many reservations and have a lot of issues with guests. They also have a hefty cancelation fee if you get to the point that you just can’t stand the horrible service anymore. Buyer beware!!!

Guesty is a one-stop shop helping us stay on top of the complexities of running a vacation rental management business.

There are so many PMS platforms to choose from, and we have stuck with Guesty over the past four years. Over the years, we have seen the platform evolve as it responds to the rapidly changing vacation rental market. Throughout, we have seen a thoughtful and customer-driven approach. The technology is extremely user-friendly, making navigating easy for our team members in the field. At the same time, it is robust enough to pull complex reports when we need them.Most of all, we cannot say enough about the PEOPLE who work at Guesty. [SENSITIVE CONTENT], our Customer Success Manager leaves no stone unturned to resolve any issues, no matter how complex. She is also our go-to source on industry trends and new developments to look out for. We couldn't be happier.Review collected by and hosted on G2.com.

Guesty is not the cheapest platform. However, we are well aware that you get what you pay for!

I want to say, I would recommend the product. But because they support is so bad it’s possible you may lose thousands of dollars if something goes wrong

Guesty is a great product, simplifies guests checking in and checking out and stop double bookings from happening.

Horrible customer service the products failed and I couldn’t get any bookings on eight of my listings. I lost lots of money and [sensitive content hidden] support was not helpful. They keep saying they would get their developers to look at it, but never did. They don’t have a phone number you can contact you can only make a ticket