It suits all my needs, whereas previously I needed several solutions, Innago does it all

After researching and demoing all the competitor I settled on Innago for the comprehensive suite of services they offer, no one else comes close.

The accounting feature doesn’t yet pull in bank transactions for you to reconcile transactions but I’ve been told that feature is on the way.

At first I had a hard time due to the fact I never had any computer training. Now that I learned to use the app is not hard a all. The support is hand down the best I have ever experienced. I was having issues with my lease templates. I emailed [SENSITIVE CONTENT HIDDEN] at 9 PM with the problem. They set everything up for me and was posted on the app at 12 AM. All my apartments are college rentals (West Virginia University). I have parents telling me all the how much they love the app. I have not had one complaint about the fees charged for payments. Overall all I think it a great software.

Price. The support. If I'm walking around my units and some stops me to give me a check or cash. I can open the app on my phone to record the rent. Then I just drop it off at my bank on the way home. I like that each tenants email and phone number is available to view on the app.

Need a shortcut to access that app for owners (It's coming soon I hear).

Customer service has been very good and responsive. Tenants seems to find the software easy to use.

Integration was simple and software is easy for tenants. Customer service is always quick and helpful.

There are bugs in the software that are user facing, while they are resolved quickly it seems there needs to be further testing before deploying new features.

I decided to manage my own properties because the property companies are charging too much and arent doing a good job anyway. Innago seemed like the best option out of all. Its cost effective, easy to use, and the customer service is AMAZING! spent a lot of time to find the right company that can help me manage my properties. Innago seemed like the best choice and I am so happy I decided to go with them! Customer service is very helpful and responsive. They helped me to learn how to navigate the system and made the proccess really easy.

I am satisfied with innago. I did not find anything i do not like about innago.

I love that my tenants can set up their own profiles with their co signers.

The non texting feature, and we need a task manager inside the software.

Awesome

Innago is convenient, easy to use, and FREE for landlords! My company has over 130 rent to own homes, and we were stuck in the stone age of technology. Innago made it possible for my company to accept payments online from our clients. Not all of our clients have taken advantage of of this option but over 20+ have. All my the tenants whom have tried it, love it as well. It's made getting rents on time easier and has saved us hundreds in fuel by limiting our travel for collections. [SENSITIVE CONTENT HIDDEN] is amazing at helping navigate the site and is always responsive. Thanks [SENSITIVE CONTENT HIDDEN]!

No complaints, I love Innago. Best affordable software

I love that I can use my own PDF leases and that I can customize rental applications and lease terms. Overall I love that I can truly run my property the way that I want, there are so many customizable options.

The app itself is very slow. It usually works really well and has lots of great features, but often times it takes a long time for pages to load, which is frustrating - especially when I'm trying to do my book keeping quickly to set up a tenant quickly.

Innago has taken a lot of the "labor" out of setting up and tracking individual expenses and incomes associated with each property.

I really love the ease of use with Innago. It is easy to set up, assign tenants, set up application parameters, create and edit leases, track expenses, and monitor income. I love that my tenants are able to pay through the app and everything is broken down by property making tracking easier.

I didn't find much difficulty in using this application.

Innago has been great since I have started using it

I love the online payment option and tenant management

I do not like that I cannot turn off the credit card option

Excellent service from their team. Once tenants are signed up, everything goes pretty smoothly.

I love the automation and streamlining of the rental payment process. The tenant portal makes is easy to collect rent and request maintenance.

There is a confusing learning curve to get everything set up properly. Payment times are janky.

I like the ease of collecting rent from my tenants. This is critical and saves me a lot of time attempting to collect rent manually.

I found it a little difficult to navigate to some of the tools.

Easiest dedicated Portal to understand and use. The tenants communicate with us the landlords through the app by submitting a request. Everything related to the units flow through this portal.

Sometimes, it takes a few seconds for the app to refresh going from option to option.

I’m able to track all invoice due and percentages of payments received. Auto apply late payments charges. Lease sign and track maintenance requests. Single source to track all activities.

Easy to use, I really like invoice generation and payment.

It takes little long to get payment processed through Innago.

I have been with INNAGO for several years. I manage 60 tenants with fairly high turnover. After trying out several other companies and being disappointed when it comes to customer service or features I finally can across INNAGO. I have been nothing but impressed when it comes to INNAGO. First and foremost is customer service. If I have an issue I will get a response day of and can easily get someone on the phone if I need to. They are responsive and detailed and always have a solution. They will go out of there way to be proactive and help with tenant issues without any input from me which is unheard of with other companies. Next is features. I have been with INNAGO for several years and have seen them innovate and add new features that they promised with little if not no hiccups or glitches. They do what they say they are going to do when they say they are going to do it. They have taken requests from me and incorporated it into the software to make my life easier. I recommend INNAGO to everybody. Whether you have two properties or 100 they are the perfect solution. Thank you for all you do to make my life easier INNAGO!

Customer Service Innovation User friendly Full of features Workflow management Record keeping Customer Service!!!

I really do not have any complaints with innago. The only thing that could be better is an app that would make interfacing for tenants easier but the website does just fine for now.

Overall experience was excellent as I mentioned above. They have a customer for life.

The system took a huge workload off my back. I like the fact that I can customize it, send my lease is through it, manage my finances through it, see what open offices I have, run reports on who is late and still hose money, and the list goes on and on. They are excellent with customer service, and answer your questions quickly. I highly recommend them.

The only thing that I would like to see improved and I’ve already spoken to [SENSITIVE CONTENT HIDDEN] about this is when I download the XL spreadsheet to make my phone calls on people that have not paid their rent on time, I would like it to see it populate the phone number for that person also instead of me having to go look it up. He is assured me they are working on this, and I know that he will get this done.

They also have a nice maintenance request feature. Tenants can log in and report any issues and even upload pics! Property managers can then go in and message with the tenant, and even note when it's fixed. We've used the lease creation option once and it saved us a lot of time. They have various options for both sides, and when electronically signed it's stored for ease of access. I would highly recommend Innago for property management software. It's saved us a lot of money and time.

One of my favorite features is rent collection. It's all handled online! My tenant loves the ease of just logging in and paying. There are no fees for the property management team as Innago passes on the small fee to the tenant (you can change that if you'd rather eat the fee).

Setting up the lease can be a chore at first because there are so many options. Luckily they do have a nice video that goes over each option available.

What's there not to like? I personally like lease, tenant, rent, expense tracking. It keeps me keep on top of my renters and helps me track my profitability overall. Lease management is a business. I don't know how I lived without it before. I'm sure there are similar SaaS solutions out there but there is no way to beat Innago's feature set for the price.

My only cons are the reporting. I wish there was more granularity on the reports. Some graphs and timeline stuff would be good. Next is the cost for the payments. I tried to get my tenants to use Innago payments but unfortunately they got turned off by the additional cost it brings. If the payments can be done at a more reasonable rate to tenants, I would love to have them all using Innago for payments as well.

I have been looking for a provider for a long time, Innago notifies my tenants and tenants can split payments between roommates.

My tenants have notified me multiple times that their invoice does not show itemized line items.

Innago is a great platform for rent collection, lease signing, and maintenance requests. Users can create lease templates to use and have tenants populate fields that are variable. Lease signings can also be done online through the platform. In the past I had to update my lease for every property I own and for every year, but now I can just use one template basically forever. Maintenance tracking always used to be a problem for me too. Tenants would text me or email me (sometimes in the middle of the night) and I didnt have a consistent place to track all those requests.

It would be good to add more than just lease signing for documentation. I have guarantors for all my tenants because they are students, so I need to have cosigner agreements signed. Also, the expense/transaction management seems worse than other products I've used. It doesn't seem like there is an automatic import feature in Innago (so that my mortgage payments can come in as an expense or something).

This software has greatly impacted the way we run our rentals. It has made the process smoother and easier for us and our tenants. We feel that some of the best features are the availability to do background checks, allow tenants to make online payments, and tracking of tenant rent payments.

We spent a lot of time trying to get our leases formatted to where Innago would allow tenants to sign online and still have not figured it out. Any lease changes would also have to be made separately and then reuploaded. We gave up and went back to just emailing leases to tenants then uploading to innago when finished.

My Innago experience has been great. This software does exactly what we need it to do and we even recommended it to our friends to use.

I love that Innago has amazing customer service! I have called and emailed many times with questions and they always replay so quickly! The software is easy to use and as the administrator I like that I do not have to pay - the tenants pay.

My least favorite thing about this software is the setup. It can be tedious to figure out but once I figured it out I love it!

As a small scale property owner, Innago allows me to have the technological tools I need at a reasonable price. It’s allowed me to work more efficiently and effectively.

I own and manage about 20 units of residential rental property and looked at many options to take online payments. I decided on Innago because the price was good for all the features. After using it for just over a year, I’m very happy with the features that I use - online payment, signing leases online, and taking applications online. There was a bit of a learning curve but the support from Innago is very good whenever I had a question.

The maintenance portal doesn’t really work for me but it’s probably just a preference of how I do things. Setting up online documents to sign is a little challenging until you learn to leave enough space for signatures and such but it’s great to be able to sign documents online.

This website is both easy to use for my tenants and myself. My favorite features are creating the lease process which is easy to use and user friendly and the expenses records with documentation as it makes tax season a breeze.

Even though they offer one on one support, trying to get in touch with your designated contact can take a few days before they get back to you.

Innago is very user friendly. There have been a couple concerns I've had in the past however customer support was very quick to answer them and get everything straightened out for me.

Our company started using Innago about 8 months ago and we are very pleased with it. We mostly collect rent payments and Innago has helped us organize that process. The customer service is great as well. [SENSITIVE CONTENT] is very quick to answer any questions I have.

My boss wanted a program that offered a flat monthly fee, as opposed to a percentage of rents collected. This was his least favorite thing.