All Bench Reviews
1-25 of 305 Reviews
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Erik
Marketing and Advertising, 2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2022
Completely alleviated stress while reducing my bookkeeping costs
Chris
Verified reviewer
Telecommunications, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Love Bench!
Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.
PROSI've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.
CONSThe monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.
Reason for choosing Bench
I didn't want to do the work!
Reasons for switching to Bench
The accountant was slow and took forever to make small updates.
Vendor Response
Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.
Replied November 2020
Jonathan
Retail, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Excellent Book Keeping Software For Running Your Business
Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful.
PROSIt was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well.
CONSI think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts.
Reason for choosing Bench
Recommendations from online users, Youtubers, and a good first hand experience from the beginning while switching over to Bench.
Reasons for switching to Bench
They were not able to provide adequate book keeping services, due to complicated books.
Vendor Response
Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams.
Replied September 2020
Marie
Photography, 1 employee
Used less than 2 years
OVERALL RATING:
2
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed July 2020
Bench dropped the ball & gave me a partial refund.
I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie! On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late.
PROSBench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say.
CONSI spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping.
Reason for choosing Bench
I chose Bench, because I was hearing good things about them from Ash Ambirge of the Middle Finger Project whom I adore & trust. I liked the idea of a real person on my books, not software I had to manage.
Reasons for switching to Bench
I thought having a real person handle my bookkeeping would be faster than doing it myself.
Pierpaolo
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Handling Accounting Professionally With Bench
Using Bench is very useful when it comes to accounting. It is affordable and well equipped
CONSIt handles very well and no issues with at all.
M. Brandon
Marketing and Advertising, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Extremely happy with my choice!
Overall, really great! They're super helpful. Most of the time they're quick to respond, but at times have needed to have an extra poke to get a response. That is a rarity. Usually, I'll hear back from someone by the next day at the latest.
PROSHaving all the data to see my business stats has been really helpful. They call it the "Pulse" which shows you the health of your business with a way to visualize how you're doing over time. I like that a lot. Bookkeeping is really easy for me now and I'm thankful I outsourced it. I just connect my accounts and drag and drop invoices and receipts that I scan or receive into the documents section and they take care of things. They also provide a nice, clean, easy to understand summary at the end of each year so my accountant can do my taxes easily. I have no regrets going with Bench. It definitely saves me a lot of time and stress.
CONSI wish there are some nice comparable summaries like percentage growth or changes month to month, by quarter, and YoY. Prices still feel a little high to me and I wish there was an option for invoicing and receiving payments into my checking accounts.
Reason for choosing Bench
A good blend between what I need the most, pricing, and peer reviews.
Vendor Response
Thank you so much for your kind words! It's great to hear that we have been able to take away some stress. We've also shared your feedback with the appropriate parties for further consideration!
Replied August 2020
Brent
Financial Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
A great value of service for taking care of bookkeeping
Great experience and helpful service. Awesome value since an in-person CPA would be double the cost. Bench was especially around tax time when it comes to working with me to get my numbers buttoned up.
PROSThe iOS app is simple and easy to use. I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service
CONSSome of the features like their Pulse tab of real time bank account syncing and electronic PDF statement syncing are glitchy.
Reasons for switching to Bench
QuickBooks required too much of my time and wasn’t learning transactions properly. Too many errors made for extra work on my part. Decided to make the jump since my business had grown and it was becoming more burdensome to keep up with after having kids to manage.
Jesse
Architecture & Planning, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Good Quality; Probably too Much for a Smaller Company
I like the product, but am unsure of the value for smaller firms with fewer expenses.
PROSI like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick.
CONSOverall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost.
Reason for choosing Bench
Referral from friend
Reasons for switching to Bench
QBO is a powerful tool, but way overcomplicated for what I need. Only using it for reconciliation was cumbersome and frustrating.
Vendor Response
Thank you for your feedback. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks. Most recently, we launched Real-Time Data from your connected financial accounts. This means you get a snapshot view of all your money in and money-out, out whenever you need it, even before your books are closed, allowing you to focus on what's most important - focusing on your business.
Replied June 2023
Nick
Design, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Only Do What Only You Can Do
Pleasant interactions with all personnel I’ve spoken with over the phone or via email. Onboarding was easy and comprehensive. The financials dashboard -+ the app is well designed and easy to access.
PROSOffloading expense tracking was a massive weight off of my shoulders. I now have more time to lead my small team and know that my accounting is in good hands - if there is ever a question or discrepancy they reach out immediately.
CONSHonestly the price. I wish it were significantly cheaper. Much of the expense tracking is already done through freshbooks, other financial input apps have APIs for the Bench team to use as well - so I don’t think the limited personal interactions (which is not a detriment-the less I can talk to accountants the better) warrants the steep price tag.
Reason for choosing Bench
Deeper analytics and reconciliation of accounts
Vendor Response
Thank you so much for sharing, Nick! We're thrilled to hear that we have been able to help take a massive weight off of your shoulders!
Replied February 2021
Byron
Law Practice, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Bench is great
My accounting was solved using bench, literally it's set it and forget it, these guys are top notch and make your life easy.
PROSIncredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you.
CONSThe only con here is that I didn't switch sooner.
Reasons for switching to Bench
I was ready to enjoy my practice and not deal with my books.
Vendor Response
Thank you so much Byron for your kind words! We are so happy to be working with you.
Replied February 2020
Heidi
Law Practice, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great product, worth the cost for peace of mind
I like that it's easy to use, comes in a user-friendly format, and simplifies accounting for me. It's dummy-proof! I'm mostly looking forward to an easier tax season with this software.
CONSIt's a little expensive for a one-person office, so I wish there were more tiers in pricing. But I like the product and will continue to use it, and understand that it costs money for a good product.
Reasons for switching to Bench
FreshBooks was proving difficult and not as user-friendly as it was billed. There were some features I struggled with (separating sales tax was one of them- I couldn't figure it out and neither could they), and itemizing all my expenses/income for someone with zero background in accounting was really becoming a drag. I think to use the software correctly, you need to take a class in accounting or have some basic skills at the ready. I was overwhelmed. And I have a law degree!
Vendor Response
Hi Heidi! Thanks so much for the kind words. If you ever feel that your average monthly expenses have decreased, we can always conduct a pricing review to see if you fall into another pricing tier. All the best!
Replied August 2020
aimee
Food & Beverages, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed August 2021
Helpful but pricey
Generally my experience has been good. The device is expensive compared to other bookkeeping devices. My biggest concern is that in working with the company you get handed off to several different staff. It has been hard to build a relationship with my bookkeeper for this reason. I’ve found that I have to reexplain a number of our specifics over and over again because I am working with new people within the company. It would be better to be assigned to one bookkeeper, especially in our case, which included historical books and present day books. My business isnt open yet but some of the limitations in the software (particularly a lack of an A/P system) cause concern for me in considering continuing use once we are open.
PROSI like that the online interface is user friendly, albeit a little glitchy.
CONSSoftware is glitchy and could use a bit of tweaking in order to ensure that it is more effective.
Reason for choosing Bench
We had a decent amount of historical data that needed to be tracked and entered. This felt like a huge undertaking and we needed the assistance. Doing that was a good experience and the bookkeeper that we worked with was really helpful. I am not sure that we will continue to use the service for future months, especially once our business is open and the books become more complex.
Vendor Response
Hi Aimee, thank you for taking the time to share this with us! We're so happy to hear that you had a seamless experience with your historical bookkeeping. Regarding bookkeeper turnover, we completely understand how this can be frustrating in terms of user experience and this transition process is something we're actively working on improving. Building that working relationship with your bookkeeper is, understandably, quite important which is why we often recommend scheduling monthly check-in calls with your team!
Replied August 2021
Heather
Health, Wellness and Fitness, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2020
Second time using bench
First time around was good. This time around I’m not too pleased with the person assigned to my account
PROSIt’s easy to set up and use, semi affordable
CONSI would like to see mileage tracking and the ability to move items to a category myself
Reason for choosing Bench
Seems they have more to offer at the same price- I chose bench because I was already familiar with it
Reasons for switching to Bench
Too complex to handle myself and the QuickBooks live was terrible
Vendor Response
Hi Heather, thank you for sharing your experience with us. We regret to hear that you are having concerns with your experience. We would like to connect with you to discuss this matter further. A member of our Client Success team will be connecting with you shortly. All the best!
Replied September 2020
Emily
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
One less thing off of my plate...
I am saving myself hours and hours of handling the bookkeeping. I am confident that it is done correctly and I am not missing anything. I like having someone to ask bookkeeping questions to if need be.
PROSI was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible. I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf. Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life!
CONSI don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well.
Reason for choosing Bench
The free trial. I didn't even look into other companies. I happen to come across an ad for Bench and I wanted to do the free trial. When I saw how much it took off of my plate I was in.
Vendor Response
Hi Emily! We're thrilled to hear that we have been able to take one more thing off your plate. We have also shared your feedback with your team! A member of our Client Success team would also love to connect with you regarding your pain points. We will be reaching out via email shortly!
Replied November 2020
Arsen
Accounting, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
1
EASE OF USE
5
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed March 2022
After happily using Bench for almost 2 years, I DONT recommend it at all
I saw many articles about bad experiences with Bench before I decided to work with them. I also saw dozens of good reviews about them. I didn't mind bad ones and thought it won't happen to me. But it happened. Let's talk about the service and value I got; It's just bookkeeping software with a guy sitting in front of it. They consistently put my expenses in the wrong category. I had to check all the transactions manually every time. I did this with Xero for less than $40/mo. All transactions from my bank account are automatically imported to Xero and I just need to check once a month. No value here. I didn't mind paying +$200/mo more for the same result since we had no problem with them. I also felt more secure since there is someone on the line. They offered me to file my taxes for an additional fee. I agreed. They filed franchise and corporate taxes for 2020. Everything was smooth and simple. I decided to extend my subscription for another year. Last month, in the middle of tax season, I received an email saying that they will not file my taxes since I am a US non-resident. I respectfully understand that they made some decisions regarding their services. I am totally ok with it, but I should be informed about this in advance. But informing me a few weeks before the deadline, in the middle of tax season, when it's impossible to find an available CPA is a selfish attitude that shows they don't care about their clients.
PROSStandard features that all bookkeeping apps have. Syncs my bank transactions to the app. Saves time.
CONSService. I paid more only to have a human backed bookkeeping service to file my taxes. But it didn't happen.
Vendor Response
Thank you Arsen for sharing your experience with us. We sincerely regret to hear that this has been your experience with us, as we aim to provide accurate and open communications with our clients. A member of our Client Success Team has reached out to discuss your concerns, and we have passed this review to our Bench Tax team for further review.
Replied March 2022
Chris
Photography, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
Outsourcing to Bench was a Gamechanger
As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it!
PROSWe've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance
CONSI admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful.
Joshua
Hospitality, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Bench is Amazing
Bench is amazing. As a small business owner I was spending too much time categorizing expenses and correctly documenting items for the P&L or balance statement. Bench offers such an amazing service and any time I had a question or issue my Bench specialist was right there. I would highly recommend Bench to anyone who needs bookkeeping services (and their tax team is amazing as well). Couple all of that with their service team's (big shout out to [SENSITIVE CONTENT HIDDEN]) genuine care for you and your company and you have kind of a no brainer.
PROSThe platform is intuitive and easy to use. You speak directly with the individual managing your account, which is nice for continuity. Any discrepancies are easily adjusted or annotated. It exports to multiple file types for integration with other platforms. It links with your accounts so you don't have to manually input everything. AND THEIR TEAM ACTUALLY CARES ABOUT YOU, which is a breath of fresh air.
CONSSometimes there are functionality issues with linked accounts, but usually it is because of the security protocols of the bank or account.
Vendor Response
Wow! Thank you so much, Joshua. We are absolutely thrilled to hear about your experience. We're excited to keep providing the support you need so you can continue to grow your business!
Replied March 2021
Luisa
Hospitality, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Accounting for Startups
We transitioned from a traditional outsourced bookkeeper to Bench and love the ability to go in and view our reports quick and easy. The team is also much quicker to finish month end reports and responds quickly.
CONSThe onboarding process was a bit difficult. We had to adjust our expense categories to match. We would like to use the accrual accounting adjustment but haven't been able to get help with this yet.
Reason for choosing Bench
Price and functionality
Reasons for switching to Bench
The bookkeeper we used no longer met our needs as a growing startup.
Vendor Response
Wow! We're absolutely thrilled to hear that we have been able to give you peace of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Luisa!
Replied December 2021
Patricia
Arts and Crafts, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Excellent Solution for Tracking Business Expenses
Bench has set my mind at ease that all of my business costs and expenditures are being accounted for successfully and tracked.
PROSVery easy to use . This product has been very useful for me to track all business expenses and have all of the required audits of my accounts while also producing annual earnings reports. Very professional.
CONSIt would be nice if the system was able to read the memos for checks written to determine the purpose for the expenditure rather than the business owner having to review each check and identify its purpose for the business.
Susan
Consumer Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great bookkeeping company
Overall Bench has saved me time with preparing all bank reconciliations and year end tax preparation. It's also a stress relief that it's done thoroughly and properly. It's not just one person being accountable for my bookkeeping needs but the company stands behind it.
PROSI like the ease of having my bookkeeping done on a timely basis and not having to think about it until I get a message to review the month. I can then easily go in and make notes of any changes to be made or answer their questions to me. The customer service is excellent as well. They integrate with my payroll company too which saves time.
CONSThey don't integrate with my Customer Management System and they don't use QuickBooks which I also use. I process invoices through my CMS which also provides my scheduling, customer profiles, employee payroll reports, etc. I would love it if Bench would integrate their system to it so I can better track invoices. Instead I have to do that through QuickBooks but am only using a small portion of what QB offers since Bench does my bank reconciliation and they don't use QB. So I'm still paying for QB for this part of what I need. I have a daily service company and I process client credit cards daily in addition to tracking some clients that still write checks and a few who pay via ACH. I do that within QB. At this point I'm not aware of a better way if I want to continue using Bench for bookkeeping.
Derick
Furniture, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
A lifesaver
Overall I am more than pleased. I have no doubt that my books are being done correctly, which frees me up to deal with other things.
PROSI love the ease of use. The portal is easy to get around in and I always have someone to answer my questions.
CONSI would like to have a little more interaction as to tax planning. I understand that it doesnt necessarily fall under bookkeeping. But I would like to be able to have some sort of review.
Reasons for switching to Bench
It was very difficult to work with.
Vendor Response
Hi Derick, we're thrilled to hear you can rely on our bookkeeping team to help answer questions that come up! We're also happy to hear that the online platform is easy to use so you can get the information you need quickly and spend those extra minutes on growing your business. Thanks for taking the time to share your experience!
Replied December 2020
Daniel
Consumer Goods, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
AMT Bench Review
Bench allows us to accurately forecast our cashflow with ease.
PROSRight from the beginning Bench made everything extremely easy. My bookeeping is now completely hands-off. Our bookkeeper is always very easy to reach if we have questions and learned our business practices extremely fast.
CONSI wish I could combined the income statement and other reports to stretch over different years. For instance, if we could view December 2020 and January 2021 in one report instead of having to do the math that would be fantastic.
Reason for choosing Bench
Bench is much easier to use than quickbooks.
Davis
Verified reviewer
Restaurants, 11-50 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
Worst Service
We hired Bench to do some simple bank statement sync entries for the previous 6 months. They charged my credit card 1 day after signing the agreement. They never did a single entry when I say a single entry not 1.I call and talk to [sensitive content hidden] and he says they need documentation from my merchant account to begin work. I am like dude all i need is my bank account entries mapped to the chart of accounts. He says they can't start without the merchant documentation.I tell him since they haven't started please issue a refund and I will get the work done somewhere else.Now, I get directed to [sensitive content hidden] (Client Success team) about the refund on [sensitive content hidden] . She responds on [sensitive content hidden] . Sorry I was out sick . Here is her response to my refund request: To answer your question "Have I refunded the account" , there has been no refunds processed. The reason this has occurred is Bench is a stand-ready service (similar to Netflix). What that means is we do not process refunds for previous months of service; whether you have used the service or not.NEEDLESS TO SAY I AM IN THE PROCESS OF DISPUTING WITH THE CREDIT CARD COMPANY NOW THE $1200 THEY CHARGED ME!!!DON'T GET SCAMMED BY THIS COMPANY.
PROSI don't like anything about bench. I can't say it enough time they are horrible
CONSThis place is a COMPLETE RIP OFF. I hope potential customers check these reviews before purchasing from them
Reasons for switching to Bench
They performed the work requested in 1 week. I waited 3 months and nothing from BENCH
Vendor Response
Hi Davis. Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations and would love the opportunity to connect with you to discuss this further. We have passed this review to the Client Success team for further review.
Replied October 2023
Jose
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Family
Like family
PROSThe all ways there when I need them.Ever time I asked a question one day later I had a answer
CONSWhen I was doing my taxes with bench they were on a separate platform
Vendor Response
Hi Jose, Thank you for the wonderful review! We are so glad to hear that your team is always there when you need it! Additionally, we want to let you know that moving forward, Bench Tax will be brought in-house, which means your taxes will be done on the same platform!
Replied May 2023
Daniel
Financial Services, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Very Happy With BENCH
Easy Way To Stay On Top Of My Business, Taxes & Reports.
PROSVery Easy To Use. Has many features & functionality.
CONSI can't think of any. Very thorough for my particular needs.
Vendor Response
Hi Daniel! Thank you so much for taking the time to write such a glowing review! We are excited to continue providing you the support you need so can continue to grow your business!
Replied May 2022