A few times, I've had to contact their support. They have live-help and the accountants are amazingly responsive, understanding and helpful. One of the best supports I've had in any software.

Saves loads of time and is easy to use for a business owner without the need for a book keeper or accounting person. Love the bank imports and ease of reconciliations. RTI and VAT submissions submit to HMRC straight from the software. I could go on and on here, but having had business since 1999, the importance of having great finance management as a small business can't be understated!

At the moment you can scan/photograph expenses and it can complete the data entry using AI. I can't wait until this can happen for bills too!

Clients who have made the transition can be viewed on one dashboard, and makes managing client records much easier.

Very easy to onboard clients; Linking bank accounts through open banking is straightforward and facility works well; Simple user interface makes it easy for novices to use; Very good customer support; Can be had for free of you use and RBS group bank account including Mettle; On the go invoicing is nice for some business as well as the expense logger

Not as flexible as some accounting packages; a few of the facilities are still a work in progress and you need to do a workaround

I originally found Freeagent around three years ago. I was very excited when I found I could use Freeagent through "My Business Works", a service offered by Barclays, at a reduced rate - except nobody decided to make it clear support is outsourced to "My Business Works" - perhaps the most key feature of freeagent. For around three years I have always been in contact with friendly, kind and lovely staff at Freeagent who have always been happy to provide us with support - I have always avoided "My Business Works Support" as their staff are especially unhelpful, condescending and rude. That was until today. A stubborn, although polite lady refused to give us support despite my explanation of the poor support "My Business Works" offers. Quite simply her unkind, unfriendly action has lost a customer, we are moving to a far more powerful and equally easy to use software called Xilo, with much better support in January. I used to think Freeagent was an actual service whereby one might not be bound to the selfish red-rape rules of the world, and was instead a friendly platform with every customer's interest at heart. I would recommend all to consider Xilo over Freeagent. That is of course unless you want a kick in the teeth for being a long-term loyal customer!

I have been using FreeAgent since I registered my company. It handles all my accounting needs. Saves me so much time.

Categorisation of expenses can be improved. It works so far but wish they had simpler naming.

My opinions are good ones. As the title says, it has all the bells and whistles (especially for small businesses).

Freeagent covers all my needs. I'm no accountant or don't have a big business so maybe it's missing some features, but for me it's great. (For transparency I get it for free as I'm with Natwest). Being able to use this on my phone or desktop is great. It picks up all of my Natwest transactions and automatically categorises them into different types of expenses or income (ie advertising, Web hosting, office equipment...) and applies standard VAT and adds a description. You just have to go through the list and approve them to make sure its filled in properly (which most are correct).

Again for me it does meet all of my needs. I suppose one thing I didn't quite understand as it uses many accounting terminologies, however they do have a breakdown of what certain things mean, it just means having to read up on it.

Freeagent covers all our accounting and invoicing needs very well. We have tried one of the leading alternatives but came back as we were so pleased with it.

The billing and invoicing functionality is a key feature of the product and works very well. They send a Monday motivator email summarising your agenda for the week on Monday mornings. This includes items such as unbilled hours logged, payments to approve and bills to chase or pay. MFA is supported for increased security.

There are few things that I don't like to be honest, the only one that can be annoying is the bank feeds can sometimes be a little slow to show items. A manual refresh option for bank feed data would be useful.

Nice and easy to use, makes dreaded bookkeeping a breeze. Highly recommend for small businesses or sole traders - it would save you a lot of accountancy fee.

Having switched from Xero, which I used for a decade, I was pleasantly surprised by how easy it is to use FreeAgent. I would say the user interface and functionality are more intuitive than Xero. The best thing is, the software is free if you have a business account with NatWest or Mettle.

It isn't able to split the actual income and fees when reconciling Stripe transactions. I use the DoubleAgent plug-in as a workaround.

I got access to this software FREE of charge through banking with RBS. Having previously used Xero for our book-keeping, I found it had the same great functionality but a much slicker design. It's simplicity and ease of use is the best thing going for it.

Had some issues at the beginning with connecting our bank feeds but this was sorted out quickly by the team at FreeAgent - can't think of any real faults with the software.

Great experience, would definitely recommend to small businesses and freelancers!

It's very user friendly. It's great for freelancers or small businesses that do a lot of their own bookkeeping and accounting. It simplifies things in a way to make it easy.

The simplified software is great for basic transactions, but sometimes it would be better to have more customisation. There are fixed categories of expenses, so you can't create a custom one.

Great customer service on the queries I've raised.

Free for users of certain banks and they get access to it all not just some features.

That the bank options when reconcilling aren't very flexible or obvious as to which category.

We've been using Freeagent for over 5 years. In that time frame my company has grown from being a sole-trader to an incorporated limited company with employees. To say that Freeagent has helped facilitate that growth would be an understatement. We now use Freeagent for our VAT submission (saving us £200pq accountants fees), Payroll (saving us £10pm per employee), Sending out client estimates/invoices, and what we originally bought it for... Book keeping and accounting. We have Freeagent connected to our bank feeds, meaning we are only ever 24hrs out of date with our live bank accounts. This is now a common practice with similar software, but for us it came just at the right time. Their team of inhouse accountancy experts is also an incredible resource that we use around once a quarter, or whenever something new crops up that we might need some help with. We still use the skill of an account for filing our end of year accounts, but we could even do this with free agent.

The one thing that has been a niggle like a tiny pebble in your shoe, or scratch on the roof of your mouth, is that you cannot send a remittance! Many people have requested this functionality but it has largely been ignored by the freeagent team. I have no idea whether it is a technical or philosophical reason they've just not engaged with it... If they did implement this functionality it would pretty much make it perfect for my companies needs.

FreeAgent is more advanced than my previous service provider, Freshbooks. It allows me to handle the split between personal/business bank accounts and their expenses better and even submits my tax return to HMRC for me. The few times I've contacted their support, they have responded quickly, actually understood what I've asked and provided a detailed response, specific to my issue.

As a sole trader working on various contracts for 7.5 hours per day, I need to be able to track my time and bill my clients based on it. This is the only area where I found Freshbooks to have the edge—it provided a daily timeline where I could click on my start time, enter the duration, client and project and track my time visually. This meant that I could tell at a glance where there were gaps in my day and correct them accordingly. FreeAgent allows me to add Timeslip entries, however it can get confusing quite quickly as there is no start time and no visual timeline. I have to rely on the running total of hours shown per day and try to work out the amount of hours to submit per task. So the interface isn't as intuitive as I would like, but the wealth of other extra features I have access to with FreeAgent does go some way to making up for it. FreeAgent does also work out at around double the monthly subscription price of Freshbooks, which isn't ideal in my circumstances, but I do feel I am getting a better all-round product for the money.

It helps me manage day-to-day administration: from expenses and time tracking to estimates and invoices.

This online software is relatively simple to install (settings, configuration, customization, etc.) and should not require the use of an integrator.

a bit difficult to use but it's a better software

Estimates and proposals Invoice templates Simple payroll and automatic back feeds Tax timelines (you'll never miss a deadline again!) Self-assessment tax return filing Unlimited users and transactions Support accountants are available to answer any questions First 30 days are free, I was excited about this and I was very happy about this.

Cheap depending on your business needs or the size of the business. Famous for its incredible invoice templates Shows your real-time profit position and it automatically updates your accounts. Cloud-based, so there is no software to download or install The interface is very friendly and lovely.

Online help, known as My Business Works Support has been known to be rather unhelpful and excessively rude Tends to receive bugs or glitches that often take time to repair, if fixable at all Even though this program offers Multiple Currency options, the proper support for this feature is seriously lacking Not very quick with software updates (some have been waiting years for new and desired features)

Time saving, professional appearance to clients, cloud-based, quick and easy to learn

I hate taxes and book keeping work. Using just common sense, you can immediately do 90% of tasks within FreeAgent, quickly and easily. FreeAgent staff are on standby to help you with the other 10%. It's fantastic.

Some of the features are not intuitive, and take a bit of practice to get right. The one time I have had to use a work around is the system does not have a function allowing you to remove partner drawings directly from a foreign currency PayPal account. Hardly a deal-breaker.

* Auto integration with banking API feeds * Intelligent learning for your regular banking transactions * Templates for sending invoices etc * VAT & SA form integration with HMRC

* Slightly clunky UI for viewing recent expenses * Inability to remove user's who have left the business

The ease of use combined of the platform which is exceptionally intuitive, combined with the brilliant customer service.

FreeAgent appears somewhat UK-centric, although the support is still exceptional. The banking does connect to banks in Canada and I have been able to manage harmonized sales tax in Ontario. It may have some current limitations to make it a credible better substitute for Sage, in respect of the tax nuances across different Canadian Provinces.

I love FreeAgent and how we are treated as an accountancy practice by their team. Any issues we aver have are answered and they're are always new features being added. Whenever I find that I can't do something in FreeAgent, I'm always shown a way around it and for that I give 5 stars.

It's very intuitive and has amazing support and training for us and our clients. We use this software for our smaller sole traders who find it really easy to use. We do most of the setup and they basically just invoice their clients using the mobile app :)

Integrations are pretty non existent for a lot of apps. For example merging eBay or most till sales with FreeAgent can be quite difficult however this is overcome by using Zapier

Pros: ability to photograph receipts and store them within expenses All the main categories of expenses are there Links to your business bank account

Con: One major drawback is that you can't print out a consolidated tax return before or after filing. For sole traders a tax return is often the only way to prove income when applying for loans, etc, and HMRC doesn't offer this service either.

Generally a solid piece of software but lacks some feature sets common in alternatives such as Zoho

Super responsive customer support Most day to day business transactions covered well Generally clean design

The expense handling suite is quite poor (both mobile and web) e.g. Does not have the following - Sortable columns in the expense listing table (e.g. list by highest value descending, or name) - Ability to filter by type or project - Drag and drop receipts into web interface (you have to upload through file navigation) - Quick take photo for expense button (mobile) - Ability to email expense emails or pics of receipts to an inbox Timesheet feature set also rather basic

Integrates with my bank accounts and PayPal. Does bookkeeping without me having to know how to do bookkeeping. Great referral program! Good support when I've needed it.

Reports and accounts set up is skewed to the UK market (my American CPA is used to seeing certain things set out differently). Bank feeds can be slow to update.

One of the things that scared me about going freelance, was the accounting and book-keeping part this entails. After researching similar web-based solutions, I decided upon subscribing to Freeagent. I wouldn't be able to run my business without it. Everything I need, from invoicing and clients database, to expense filing and completing my self-assessment is there, easy to use and access. When I needed some help or clarifications about something, the staff were prompt and eager to help me and made sure my issues were resolved in any case. Highly recommended software & service!

I find that the mobile app has limited functionality compared to the desktop site. I would like the same level of editability when it comes to the handling of bank transactions, as I have via my internet browser.

It makes my life easier. I was spending at least half a day totting up time spent and billing clients but Freeagent does it all for me at the touch of a button. That has been the absolute stand out time saving feature for me. Plus it's not complicated, easy to use and displays everything clearly.

Every month I have to re-input the tasks for clients. I wish it would hold onto those so that I could re-use them for my ongoing clients.

Simple, lightweight and just does exactly what you require from a accounting tool. Interface is easy to navigate and there is a very low learning curve. I would recommend this tool to small businesses / freelancers.

Doesn't integrate with newer online style bank accounts for automated feeds at all. (e.g. transfer wise bank accounts) . Sometimes doesn't recognise recurring bank transactions meaning it takes longer to explain