Overall, though I love the ease and the benefits that I get from the program and I wouldn’t trade it to go back down to paper and pen to manage this company

The fact that it gives me all the benefits and features of a regular business management software program while not having to pay or have the computer space to have the entire QuickBooks program I love the fact that I can also log on computers because I only need a And There all my files are backed up on it

I hate the fact that I’m at Jeopardy to Have all my files erased or compromised

I do like it and it is my preferred software.

It is easy to understand and user friendly.

I do not like the constant updates and changes.

Overall, I would rate QuickBooks Online 3 out of 5 stars. It's a good option for small businesses looking for basic accounting features, but it may not be the best fit for those needing more advanced customization and reporting capabilities.

Intuit QuickBooks Online is a solid accounting software that offers a range of features for small businesses. What I liked most about QuickBooks Online is its user-friendly interface and easy navigation. It made it simple for me to manage my business finances and track expenses.

One of the main drawbacks for me was the pricing, a bit on the higher side compared to some other accounting software options available.

Overall, I would give QBO a 9 out of 10. If support were beefed up, I would give it a 10 out of 10.

It was fairly easy to transition from a home-grown Excel- based accounting system to QuickBooks Online with the help of an expert. She was also able to integrate autopay [via ConnectBooster] and auto task [ticketing]. The latter feeds directly into QBO and as such, makes month-end invoicing so much easier. The level of automation enabled through these 3 solutions, all integrated in QBO], has reduced month-end invoicing from a solid week to literally 30 minutes each month. This is followed by a QC review and then boom, invoicing. Clients appreciate the accuracy and ability to pay directly, via ACH, credit card, or check.

Support leaves a little to be desired. On the few occasions that I had to call, the solution was not forthcoming. Not sure if this is because we were working with a minimally-trained support staff. It would be extremely helpful to have the option of requesting escalation to a Tier 2 or Tier 3 engineer who can identify the issue expediently and navigate through solution/resolution.