It's been easier to use Xero than I expected, but I had a nasty surprise at tax time when I realized the default accounts/descriptions for expenses did not correlate 1:1 to IRS categories. (I should have checked this more closely when I set up my accounts because it's a New Zealand company, and the previous product was local.) This means I will need to double-check all my transactions for 2018 and the IRS has my vastly overestimated tax payment until I can do that and file my return on an extension. I've had a much better experience importing data from financial institutions because Xero uses a well-known importing service that is trusted by the institutions. I like being able to match multiple invoices to bank deposits because I usually don't run to the bank for each check. This will be more valuable as my company grows. I should probably find an accountant to assist me with this, but I haven't found an accountant who understands both craft businesses and Xero.

Professional double entry software at a very affordable price Accommodates both cash and accrual accounting Links to financial institutions to get transactions Uses standard importer recognized by the financial institutions instead of just trying to log in remotely (and triggering fraud alerts) Can match multiple invoices to a single deposit transaction imported from bank Can keep using Xero as company grows

Pre-existing expense categories/descriptions don't map 1:1 with IRS definitions, so I'm having to go back to all my receipts to make sure expenses are entered in proper accounts because I didn't realize this when I switched More difficult to focus on specific expense categories to check transactions Have not been able to import historic data from previous app (possibly because it's not double entry) so I am still paying the subscription on that software to retain access to my data No integration with Craftybase, so I have to enter supply purchases and customer invoices there independently

We are getting a very precise experience working on our finances with Xero. It has made it easy for us to streamline all our financial activities. Xero keeps us in check on our expenses and budget.

Xero provides us with very informative financial reports that allows us to gauge and weigh our financial position. Its security tools are so good and keeps all our data secure. It makes it so easy to keep a close look into our expenditure by tracking our expenses. Xero has a very secure book keeping space that helps us consolidate our financial files abd receipts.

No concerns whatsoever about Xero. It has been great and has shown us it great value.

Appalling. They do not listen to their customers. Look at the Xero Central feedback and comments. A very unhappy customer base.

It used to be good - but now the 'improvements team' have ruined a good product.

The development team are taking their lead from govt depts to incorporate e-invoicing and other 'goals' but dropping essential functionality. Listen to your customer base. Look at the Xero Central reviews. Your customers are leaving in droves, hence the marketing push for 75% discount to new users. Filling up your customer tank to replace those who were dissatisfied and left.

Xero has helped us reduce the amount of admin time we used to spend by automating and simplifying some of the most time consuming daily tasks. We love the ability to connect and reconcile our accounts, easily process payroll, sign up new staff and process credit card payments for better cashflow.

There's nothing I don't like about Xero. I'm just looking forward to more features and the ability to integrate with more external software in the future, increasing automation wherever possible.